RETURNS & REPLACEMENT POLICY
CANCELLING OR ADJUSTING ORDERS
Please contact us via the Contact Us page.
Every effort will be made to accommodate changes before your order is dispatched.
RETURNS
Change of Mind Returns
Due to hygiene reasons, we do not accept change of mind returns on earrings. For all other eligible items, we do accept change of mind returns under the following conditions:
Complete the ‘Return an item’ form below.
Items must be completely unworn, in original condition, and returned with all original packaging and materials. Returns will not be processed, and they will be returned to you if items appear worn or the packaging is incomplete.
Return shipping is the customer's responsibility and expense.
No returns on:
Items that have been opened or worn.
Earrings
Return Outcomes:
Refund: Item value
Replacement item dispatched once your return is received.
Other Notes:
Return shipping is the customer's responsibility and expense.
Shipping fees and additional charges are non-refundable.
Refunds take 5-14 days.
FAULTY OR DAMAGED ITEMS
In the unlikely event of receiving a damaged or faulty item (we check everything before we send it out to you), please contact us using the Contact Us page on the website.
LOST PARCELS
We are not responsible for lost parcels once they are handed to Royal Mail or any courier. Please contact the courier directly.
CONTACT US
If you need any assistance, please reach out via our Contact Us page or email us directly at sj@lovedbylaura.uk with your order number and any relevant photo or video evidence.